How do I report damage to my goods?

Have you experienced damage to your goods? We understand that this is an unpleasant situation and are ready to assist you. Follow the steps below to submit your damage claim as completely as possible. Upload damage photos of the goods and packaging and upload documents related to the value of the shipment (copy of invoice, photo of an online order with proof of payment, detailed invoice of repair, appraisal, statement of costs, or any other applicable documents).

You can add the following files as attachments: .jpg, .jpeg, .png, and .pdf (up to 2 MB per file).

What should I do with the goods and packaging?

Keep the goods and all original packaging, including boxes and contents, until the claim handling process is completed. It may be necessary to make the packaging and goods available for inspection.